Unique Families, Unique Therapy

Talk-a-While, Child & Family Therapy Center can provide therapy through an online, video teletherapy format. If you would like to switch or have a session virtually, please discuss this in detail with your therapist.

If you would like to change a session from in-person to virtual or need to reschedule, we highly recommend that you email us at admin@talkawhile.org and cc your therapist. After emailing us, you can also leave us a voicemail message with your request.

We often recommend in-person sessions in particular cases such as:

Young children or adolescents that have difficulty connecting through the virtual platform

Reducing overwhelming stress and anxiety/panic episodes

Managing family crisis(es)/dynamics

Supporting family illness, grief, and loss

Caregivers in crisis whose children are noticeably emotionally in distress

Other emergent situations

Yes. For many of our clients, there is a long-established in-person relationship so moving onto on-line therapy is an effective way to avoid disruptions in your treatment plan/goals. Regularly scheduled sessions and therapist interactions are an important part of meaningful therapy work.

For young children: Our therapists are able to provide needed support to the child and their family through on-line methods. For example, our therapists plan ahead of scheduled appointments and often tailor activities to address the child and family's current challenges.

The following is very helpful to set up prior to the start of your on-line session:

(1) Find a quiet and private space (maintaining confidentiality is important);

(2) Use earphones/headset so that your conversation can be more private;

(3) Have your computer/device ready and plugged in a power source to ensure sufficient battery life; (4) If a link to your on-line therapy sessions has been sent to you, pull up the email and click when session time begins;

(5) If you are unable to connect with your therapist, please email them directly so they can assist you in getting online.

Please let us know if there is anything else that we can do on our side to make on-line sessions run more smoothly. We appreciate your patience as we transition some clients into this format during the shelter-in-place.

We are an out-of-network or private pay provider, so we bill for the sessions and provide superbills to our clients for them to submit to their health insurer for possible reimbursement. If you are considering on-line therapy and want to make sure your health insurer reimburses it, please contact your health insurer to find out what coverage you have under your plan.

While we have a strict 48-hour cancellation policy to cancel or reschedule sessions, we will not penalize clients for cancellations that are COVID related (e.g. tested positive or are having COVID-like symptoms). We know these times are stressful and some families may become ill, may have other conflicts that unexpectedly arise, or have other challenges that prevent access to online therapy sessions.

While clients have many reasons for missing a therapy session that is probably very valid, the truth is that something can always come up. We ask that as a client you commit to attending the sessions based on the frequency your therapist has recommended but if you are not feeling value in session work, feel worse after sessions, or simply have feelings of avoiding it, we ask that you discuss this with your therapist.

Our cancellation policy is:

If a client cancels between 48 - 24 hours, we charge 50% of the session fee

If a client cancels less than 24 hours prior to the session or is a "no-show", we charge 100% of the session fee

“No show” policy - If the client fails to show up for a scheduled session, we charge 100% of the fee

Client session spots are reserved for a specific client; thus, late cancellations make it very difficult to schedule other clients in those canceled spots, which means your therapist loses income and potential work benefits.

Missed sessions including advanced cancellations and/or no shows:

We allow a maximum of 4 missed sessions (including advanced cancellations and/or no shows) every 6 months to ensure continuity and consistency in care. After 3 missed sessions, your clinician will discuss with you whether or not continuing treatment is appropriate at this time.

Contact us to cancel, convert to virtual session or reschedule:

For any cancellation or scheduling requests, we ask that you please email admin@talkawhile.org. You can email your therapist but please ensure that admin is included so that our administrative team can appropriately cancel, convert in-person sessions to virtual appointments, or reschedule because your therapist may be in session when you contact them.