©2019 by TalkaWhile

2577 Samaritan Drive, Suite 715

San Jose, CA 95124

408-962-9267 

info@talkawhile.org

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Frequently Asked Questions

Below are answers to frequently asked questions by our clients .  If you have any other questions, please contact us.

 

Are you accepting new families?

Yes, we are accepting new families whether they are children, adolescents, adults, or couples for therapy sessions.  We have several therapists at the Talk-a-While Therapy Center and will match you with a therapist based on their specialty area and availability. If you have a specific preference and we can’t accommodate you right away, we will put your name on our waiting list and contact you as soon as an appointment becomes available.

How much does therapy or other services cost?

Our rates vary depending on the specific services provided.  Please go to Our Rates page for additional information.

What is your cancellation policy?

We have a strict 48-hour cancellation policy to cancel or reschedule sessions. The full fee is charged if you cancel or reschedule with less than 48 hours notice, including for the initial assessment session as well as regular appointments. To cancel or reschedule an appointment, you must notify us through email or voicemail at least 48 hours in advance of your appointment.  You will be expected to pay in full for any missed or canceled session that did not meet the 48-hour cancellation policy because we reserve a specific block of time for you and do not schedule anyone else at that time.

Do you accept insurance? (Please read this document for more info)

This practice is not part of any in-network insurance panels and does not participate in Medicare.  Our practice is “out-of-network,” which means you pay for your therapy sessions at the beginning of each session.  If you have mental health benefits that allow you to see an out-of-network therapist (often called a PPO), you may be able to receive partial reimbursement for therapy services.  We will provide you with an invoice at the end of each session that you may submit to your insurance company for reimbursement.  To learn about the differences between In-Network and Out-of-Network therapy services, please see this document

Please contact your insurance provider prior to starting sessions to determine the specifics of your coverage such as the "allowable amount", and requirements because some insurance companies require pre-approval, a valid mental health diagnosis, limit coverage by diagnosis, procedure code or number of visits, and may require that you meet a deductible before they begin to reimburse you.  

Do you accept credit cards for payment?

Yes.  We do accept Visa and Mastercard.  Our Center will securely maintain your credit card information to bill for therapy sessions and other professional services.  We also accept checks made payable to Talk-a-While, Child and Family Therapy Center PC.  

How often will I have sessions?

Sessions are generally scheduled for once a week. Your therapist will collaboratively work with you to determine the frequency of sessions and may suggest more intensive therapy depending on the nature and severity of your concerns, and the type of therapeutic session.  Frequency of visits may also be reduced as progress is made toward reaching goals. 

How do I contact you to set up an appointment?

Please call us to set up an appointment or ask us any questions by contacting us at 408-962-9267 or click here to set up your initial intake appointment online.  

We are located near the intersection of Highways 85 and 17 at 2577 Samaritan Drive, Suite 715, San Jose